Categories: Flue News

Customer Satisfaction – Why We Do What We Do

Doctor Flue is committed to providing our customers with a professional and highly satisfactory experience. We strive to do all we can to make our clients feel confident in our abilities and satisfied with the end result. Every day, our primary focus is to provide excellent service to our valued clients. This dedication influences every decision we make and every step we take in our service process, from the in-depth preparation we do before we arrive on site to the follow-up calls and emails we make after a job is done. Nothing makes us happier than receiving positive customer feedback like the letter we recently received from a satisfied customer.

Positive Customer Feedback – A Testimonial

On April 9 of this year, we installed a fireplace for new customers Fran and Larry, and were so pleased to receive their positive feedback a few days later. They expressed their appreciation for our prompt arrival, organization, cleanliness, and fast service. They also praised the friendly manner of Dr. Flue owner, Kevon Binder, and employee, Nick. Fran and Larry said that both were relaxed, informed, and friendly and stated they were both “extremely competent, respectful, thorough, efficient with the use of (their) time, carefully considerate of our wishes, very knowledgeable & experienced about fireplaces and heating, and (used) up to date technology to demonstrate through videos and equipment to complete the job. (Their) work was the most professional we’ve ever experienced! I cannot express how pleased and happy we are that we chose Dr. Flue’s team for this job!  Thank and God bless you, Kevon and Nick!”

We would like to take this opportunity to say thank YOU, Fran and Larry, for the chance to serve you. We are grateful for all of our customers and when we received your letter it was a true joy for all of us at Dr. Flue. We strive to satisfy each client with our performance and our products and when we get letters like this, it gives us the inspiration to keep doing what we do!

Let Us Help You

We want to help you the same way we helped Fran and Larry! If you are in need of a new fireplace, or just need your existing one cleaned and serviced, give us a call! We inspect, clean, repair, and reline chimneys, provide chase covers and crowns, and offer fireplace installations and facelifts, all tailored to fit your needs and budget. Each job we do is the most important job we’ve ever had, and we hope to serve you!

Contact Us

Call Doctor Flue at 1-800-438-3583. You can also schedule an appointment online.  Our chimney inspection includes photos of the exterior and a video inspection of the lining and interior. Doctor Flue services Michigan and Ohio.

Connect with Doctor Flue

Website: www.DoctorFlue.com
Email: office@drflue.com

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